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Serta mattress failed,lost its support and developed impressions. Like sleeping in a ditch at night. The I Comfort Firm mattress is only 3 Years old and cost $2200.00 at JC Pennys. Off to the dump it goes. No more Serta products for us. If you read their worthless...
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#1119622
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Serta Dealer in Cdga agreeded then refused to replace it dragged his feet for nearly 12 months. Sent Serta an email and they replaced it without question within days but shipper lost it for a month before I got it. After only one week I can no longer sleep on it as the...
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#1115425
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My wife and I purchased an I Comfort mattress and Serta adjustable bases. The bases were fine. The mattress we purchased, a king sized I Comfort "FIRM" mattress was purchased because we were told that the warranty was 10 years and that it would hold its' firmness which...
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1.0
I didn't like
  • Warranty stinks
#1108163
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Serta - Mattress and customer service sucks

Serta
#1149102
1.0
Details
Mattress arrived on 11/24/17, sagging in a week. Retailer claims my fault, won't exchange . Even though they set it up and removed the old non serta mattress that lasted for 17 years.
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Serta - Mattress and customer service sucks

Serta
#1149089
1.3
Details
My mattress arrived on 11/24/17, was sagging in a week. Only me sleeping in it I'm 5'7" 148 lbs, dealer states my bed frame voided warranty, but they set it up and removed the old non serta mattress that lasted 17 yrs.
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Serta - The hump in the middle

Serta
#1102527
1.0
Details
I bought a serta queen size pillow top mattress . Everything looks good till you try to sleep on it it has huge hump in the center feels like your going to fall off of the mattress.
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Serta - Don't waste your money on their product.

Serta
#1082589
1.0
Details
I believe this company has a terrible product they don't stand behind their product and after spending $1,500 on a California king and not even getting six years out of it I believe they owe me a Topper of my choice and I want at 3 inch pure latex topper. It might help their poor quality beds
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I bought $3,000.00 hybrid bed with lifetime warranty it lasted 14 months and started coming apart on bottom seam. They sent out a mattress inspector and charged me $39.00. I received a denial letter saying because the bed had small stain the warranty is void. First of...
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1.2
I liked
  • How the bed felt originally
#1100424
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We bought our 4" Serta "memory foam" topper from BigLots. We paid $20 more than the current price of a 4" topper from Wal-Mart but Serta touted their breathable, cool, features. Turns out that the Serta topper is basically a glorified eggcrate with a quilted cover. I...
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1.0
I didn't like
  • Claims and their product
#1072179
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To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought......
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Anonymous
Anonymous

I've had no response from the company on this issue. They obviously don't care about their customers.

1.1
I didn't like
  • Sagging mattress
#1030388
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The bed- serta David was soo comfortable in the store- big lots. The bed we received is horrible! It is hard and very uncomfortable. We do not believe it is the same bed as in the store.
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Anonymous
Christine Jones

I bought a Serta Edmund mattress at Big Lots and it is extremely hard and hurts your pressure points. Also- I have tried 4 toppers on it. It is still uncomfortable and no t...

1.7
#1029522
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Bought the mattress Nov. 2015 , by Dec. 2016 backaches started and realized after a month into the tossing and turning and getting morning back pain I called Serta. I filed a claim and was denied help because the inspector reported not enough sagging. How could he tell...
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2.0
#1026626
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The Serta Limited warranty is not to be trusted. Serta will charge you a $35 fee for an "independant" company to come out and determine if your mattress is defective or not. Who in their right mind would pay $35 to have a defective product analyzed for faulty...
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#1017405
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Bought a Serta I comfort cal King bed in July 2014 from Living Spaces. Now it has hump in middle and my husband and I feel like we are falling off bed on sides. Contacted them and they inspected bed twice and said that it is normal and nothing that they can do at this...
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#982060
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