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To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought......
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Anonymous
Anonymous

I've had no response from the company on this issue. They obviously don't care about their customers.

1.1
I didn't like
  • Sagging mattress
#1030388
Reply to reviews
The bed- serta David was soo comfortable in the store- big lots. The bed we received is horrible! It is hard and very uncomfortable. We do not believe it is the same bed as in the store.
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Anonymous
Christine Jones

I bought a Serta Edmund mattress at Big Lots and it is extremely hard and hurts your pressure points. Also- I have tried 4 toppers on it. It is still uncomfortable and no t...

1.7
#1029522
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Bought the mattress Nov. 2015 , by Dec. 2016 backaches started and realized after a month into the tossing and turning and getting morning back pain I called Serta. I filed a claim and was denied help because the inspector reported not enough sagging. How could he tell...
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2.0
#1026626
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Serta - Sierra Bad mattress

Serta
#1059205
3.0
I purchased Serta throught QVC the toll get Guaranteed lied after Purchasing was hurt my back leg in foot is mos horrible mattress to asleep
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Serta Perfect Sleeper Ultra Plush Mattress Review

Serta
#1000477
1.2
Within the 1st year of buying the Matress sagged in the spot where I sleep. Total waste of money. I have to buy a new bed or deal with back pain. Pain I didn't have before I bought a Serta matress
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Sealy Sedgebrook Firm Mattress Review

Serta
#996084
If you like sleeping in a Hole by this mattress. Very uncomfortable. You have to sleep holding on to the edge to keep from rolling into the hole.
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Serta Visco King Review

Serta
#962983
1.0
5 year old king size mattress sags where we sleep, have been at this for about 2 years now and local seller does not want to adhere to the 1 1/2" sag warranty. Will not buy another serta!
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The Serta Limited warranty is not to be trusted. Serta will charge you a $35 fee for an "independant" company to come out and determine if your mattress is defective or not. Who in their right mind would pay $35 to have a defective product analyzed for faulty...
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#1017405
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Bought a Serta I comfort cal King bed in July 2014 from Living Spaces. Now it has hump in middle and my husband and I feel like we are falling off bed on sides. Contacted them and they inspected bed twice and said that it is normal and nothing that they can do at this...
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#982060
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I feel your pain. I, too, bought a serta mattress from shop nbc. It was great -- for the first 6 months then it started showing body indentations on both sides if the bed. What convinced me to buy the mattress to begin with was the 10-year guarantee. I figured I had...
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1.7
#967112
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We gave up our memory foam mattress because it had amnesia and bought the Serta. Wow Vera Wang should be hunted down and forced to sleep on this mess. My wife could sleep on broken glass but I have back and neck issues. It is a shame to dred going to bed. Our son's...
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2.2
#961682
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I bought a Queen Benson mattress and box spring at Big Lots a month ago and it is the very worst mattress I have slept on in my life. It is lumpy and sags and the box spring is totally useless. I tried using a plywood board between the mattress and the box spring to...
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#957964
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I found a Serta mattress at a hotel that I really enjoyed. The hotel even had an advertisement that you could buy this mattress from Serta directly, for around $900. When I called Serta, the sales representative told me NUMEROUS TIMES that the queen mattress was...
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1.0
I didn't like
  • Poor customer service
  • Not happy at all with serta
  • Bad customer service
#946712
Reply to reviews
My disabled son saved for months and purchased a Serta mattress within weeks it developed a huge 7" high ridge across the queen size bed. Mattress was found defective by their inspectors. NOW they want us to pay an additional $150 to get a NON defective mattress. ...
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1.0
I didn't like
  • False advertising
  • Never buy a serta product again and shared on social media
  • Very bad
#932878
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