My wife and I purchased an I Comfort mattress and Serta adjustable bases. The bases were fine. The mattress we purchased, a king sized I Comfort "FIRM" mattress was purchased because we were told that the warranty was 10 years and that it would hold its' firmness which...Read more
I didn't like
- Warranty stinks
I bought $3,000.00 hybrid bed with lifetime warranty it lasted 14 months and started coming apart on bottom seam. They sent out a mattress inspector and charged me $39.00. I received a denial letter saying because the bed had small stain the warranty is void. First of...Read more
We bought our 4" Serta "memory foam" topper from BigLots. We paid $20 more than the current price of a 4" topper from Wal-Mart but Serta touted their breathable, cool, features. Turns out that the Serta topper is basically a glorified eggcrate with a quilted cover. I...Read more
I didn't like
- Claims and their product
Serta - The hump in the middle
I bought a serta queen size pillow top mattress . Everything looks good till you try to sleep on it it has huge hump in the center feels like your going to fall off of the mattress.
Serta - Don't waste your money on their product.
I believe this company has a terrible product they don't stand behind their product and after spending $1,500 on a California king and not even getting six years out of it I believe they owe me a Topper of my choice and I want at 3 inch pure latex topper. It might help their poor quality beds
Serta - Junk beds
I've had my Serta mattress for roughly six years. It is the most uncomfortable bed one could ever sleep on I work right across the street from where they manufacturer or ship them from here in Salt Lake City I am currently looking for a latex 3-inch topper because their customer service sucks and they don't want to do anything about it it's all about the Mighty Dollar
Serta - Order not fulfilled
Ordered a new set through a store. The company shipped only the mattress. After me investigating and the store calling Serta found out that Serta never even shipped the box spring and they never followed up. The order went through several employee hands without quality control. Never again will but a Serta.
To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought......Read more
The bed- serta David was soo comfortable in the store- big lots. The bed we received is horrible! It is hard and very uncomfortable. We do not believe it is the same bed as in the store.Read more
Bought the mattress Nov. 2015 , by Dec. 2016 backaches started and realized after a month into the tossing and turning and getting morning back pain I called Serta. I filed a claim and was denied help because the inspector reported not enough sagging. How could he tell...Read more
The Serta Limited warranty is not to be trusted. Serta will charge you a $35 fee for an "independant" company to come out and determine if your mattress is defective or not. Who in their right mind would pay $35 to have a defective product analyzed for faulty...Read more
Bought a Serta I comfort cal King bed in July 2014 from Living Spaces. Now it has hump in middle and my husband and I feel like we are falling off bed on sides. Contacted them and they inspected bed twice and said that it is normal and nothing that they can do at this...Read more
I feel your pain. I, too, bought a serta mattress from shop nbc. It was great -- for the first 6 months then it started showing body indentations on both sides if the bed. What convinced me to buy the mattress to begin with was the 10-year guarantee. I figured I had...Read more
We gave up our memory foam mattress because it had amnesia and bought the Serta. Wow Vera Wang should be hunted down and forced to sleep on this mess. My wife could sleep on broken glass but I have back and neck issues. It is a shame to dred going to bed. Our son's...Read more
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