Tampa, Florida
1 comment
100% full Not resolved

We bought what we thought was a king-sized mattress.In an effort for Serta to save money, they had advertised the mattress to be a king size, however they had made it 6" shorter than the typical shorter size.

Related: VM Innovations omit important information from its advertised products

We had purchased the mattress and then purchased the king frame. We noticed that the frame did not fit and so we ended up selling it and getting another frame type. We hit the same problem. It was then we began to realize that Serta built the mattress too short.

After contacting Serta, they had required us to pay $35 for an inspector to verify the dimensions were wrong. We mailed in the check.

2 weeks after Serta cashed the check in, I called to ask when they were coming and they had said that they will not inspect the mattress due to the fact that it was a floor model.Serta had cut corners to save themselves some money, sold us an oddly shaped mattress that will not fit any frame at king-size price, and pocketed our inspection money!

Review about: Serta Icomfort Mattress.

I didn't like: Poor customer service, Mattress, False advertising.

Review #814399 is a subjective opinion of a user.

1.0
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Serta Mattress
Reason of Review / Monetary Loss Bad quality / $1000
Preferred solution Deliver product or service ordered

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Anonymous
Tuen Mun, Hong Kong, Hong Kong #1221131

sad :'(

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