Serta - Advertised as King and

13 of 232 Serta reviews

We bought what we thought was a king-sized mattress.In an effort for Serta to save money, they had advertised the mattress to be a king size, however they had made it 6" shorter than the typical shorter size.

We had purchased the mattress and then purchased the king frame. We noticed that the frame did not fit and so we ended up selling it and getting another frame type. We hit the same problem. It was then we began to realize that Serta built the mattress too short.

After contacting Serta, they had required us to pay $35 for an inspector to verify the dimensions were wrong. We mailed in the check.

2 weeks after Serta cashed the check in, I called to ask when they were coming and they had said that they will not inspect the mattress due to the fact that it was a floor model.Serta had cut corners to save themselves some money, sold us an oddly shaped mattress that will not fit any frame at king-size price, and pocketed our inspection money!

This review is a subjective opinion of a user.
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More Review Details

Reliability
Staff
Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Poor customer service
    • Mattress
    • False advertising

Reason of review:
Bad quality
Preferred solution:
Deliver product or service ordered
Monetary loss:
$1000
Product or service
Serta Icomfort Mattress
Review category
Furniture and Decor
review #814399 by

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13 of 232 Serta reviews
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