We bought a Serta Panorama bed for 1500$ 3 years ago for a wedding present to ourselves. This has been a nightmare of a mattress. I am pregnant and miserable, my poor husband wakes with back and neck problems every morning because he gets the deeper of the two holes in the mattress.
The warranty process has lasted months now. After paying 45$ to have someone inspect the mattress and finding it faulty... they now want to add 80$ to have them pick it up and redeliver it after they do a "quick fix" in the factory.
When asking them what I am supposed to sleep on while they are repairing it they say sorry about the inconvenience but there is nothing we can do about that.
Word to the wise, don't buy Serta! and if you do, I hope you never have to initiate a warranty because their customer service is horrible!
Review about: Serta Mattress.
Monetary Loss: $1500.