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Bought a Serta I comfort cal King bed in July 2014 from Living Spaces. Now it has hump in middle and my husband and I feel like we are falling off bed on sides. Contacted them and they inspected bed twice and said that it is normal and nothing that they can do at this...
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#982060
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I feel your pain. I, too, bought a serta mattress from shop nbc. It was great -- for the first 6 months then it started showing body indentations on both sides if the bed. What convinced me to buy the mattress to begin with was the 10-year guarantee. I figured I had...
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1.7
#967112
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We gave up our memory foam mattress because it had amnesia and bought the Serta. Wow Vera Wang should be hunted down and forced to sleep on this mess. My wife could sleep on broken glass but I have back and neck issues. It is a shame to dred going to bed. Our son's...
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2.2
#961682
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Serta - Order not fulfilled

Serta
#1082381
1.0
Details
Ordered a new set through a store. The company shipped only the mattress. After me investigating and the store calling Serta found out that Serta never even shipped the box spring and they never followed up. The order went through several employee hands without quality control. Never again will but a Serta.
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Serta - Sierra Bad mattress

Serta
#1059205
3.0
Details
I purchased Serta throught QVC the toll get Guaranteed lied after Purchasing was hurt my back leg in foot is mos horrible mattress to asleep
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Delivery Service

Serta Perfect Sleeper Ultra Plush Mattress Review

Serta
#1000477
1.2
Details
Within the 1st year of buying the Matress sagged in the spot where I sleep. Total waste of money. I have to buy a new bed or deal with back pain. Pain I didn't have before I bought a Serta matress
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Sealy Sedgebrook Firm Mattress Review

Serta
#996084
If you like sleeping in a Hole by this mattress. Very uncomfortable. You have to sleep holding on to the edge to keep from rolling into the hole.
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I bought a Queen Benson mattress and box spring at Big Lots a month ago and it is the very worst mattress I have slept on in my life. It is lumpy and sags and the box spring is totally useless. I tried using a plywood board between the mattress and the box spring to...
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Anonymous
Anonymous

I also got a twin setts benson- still paying on it (their lease option is double the cost) The mattress is uncomfortable a waste of my money. My back hurts. No support & false...

#957964
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I found a Serta mattress at a hotel that I really enjoyed. The hotel even had an advertisement that you could buy this mattress from Serta directly, for around $900. When I called Serta, the sales representative told me NUMEROUS TIMES that the queen mattress was...
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1.0
I didn't like
  • Not happy at all with serta
  • Bad customer service
#946712
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My disabled son saved for months and purchased a Serta mattress within weeks it developed a huge 7" high ridge across the queen size bed. Mattress was found defective by their inspectors. NOW they want us to pay an additional $150 to get a NON defective mattress. ...
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1.0
I didn't like
  • Quality
  • Bad customer service
  • False advertising
#932878
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After sleeping on a Serta bed while traveling, I called their online sales and placed a special order for the same bed. I was told that it would take 4-6 weeks for the bed to be manufactured, at which time someone from their "white glove" delivery service would contact...
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1.0
I didn't like
  • Not happy at all with serta
#925500
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Serta would not replace our first mattress (Bellagio)that sagged into 2 deep depressions and a mound in middle. Their measurements, which were done lightly, did not meet the 1 1/2 inch. We easily obtained that when we measured the same way. The 25 year warranty is a...
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Anonymous
POLLY

we have boughta serta mattress and it was so uncomfortable ,,we used it a few month's and it got a crease in the middle of the mattress which made it more uncomfortable it cos...

1.0
#908495
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don't buy anything from Serta there customer service is bad the girl I spoke with was rude and there mattress is awful I bought two incasements and I had to take the one off the wooded box cause it kept slipping off the mattress I was told to put a towel under it I...
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Bath, New York
#884113
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We will never, ever buy another Serta mattress...ever. Ours is DEFECTIVE and there is no hope of obtaining any type of resolution , even though we have a 25 year warranty. Sleeping near a river on a bed of rocks throwing 3k into the water would be money better spent...
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1.0
#850734
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