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I found a Serta mattress at a hotel that I really enjoyed. The hotel even had an advertisement that you could buy this mattress from Serta directly, for around $900. When I called Serta, the sales representative told me NUMEROUS TIMES that the queen mattress was...
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1.0
I didn't like
  • Not happy at all with serta
  • Bad customer service
#946712
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My disabled son saved for months and purchased a Serta mattress within weeks it developed a huge 7" high ridge across the queen size bed. Mattress was found defective by their inspectors. NOW they want us to pay an additional $150 to get a NON defective mattress. ...
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1.0
I didn't like
  • False advertising
  • Never buy a serta product again and shared on social media
  • Bad customer service
#932878
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After sleeping on a Serta bed while traveling, I called their online sales and placed a special order for the same bed. I was told that it would take 4-6 weeks for the bed to be manufactured, at which time someone from their "white glove" delivery service would contact...
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1.0
I didn't like
  • Not happy at all with serta
#925500
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Serta - Sierra Bad mattress

Serta
#1059205
3.0
Details
I purchased Serta throught QVC the toll get Guaranteed lied after Purchasing was hurt my back leg in foot is mos horrible mattress to asleep
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Delivery Service

Serta Perfect Sleeper Ultra Plush Mattress Review

Serta
#1000477
1.2
Details
Within the 1st year of buying the Matress sagged in the spot where I sleep. Total waste of money. I have to buy a new bed or deal with back pain. Pain I didn't have before I bought a Serta matress
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Sealy Sedgebrook Firm Mattress Review

Serta
#996084
If you like sleeping in a Hole by this mattress. Very uncomfortable. You have to sleep holding on to the edge to keep from rolling into the hole.
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Serta Visco King Review

Serta
#962983
1.0
Details
5 year old king size mattress sags where we sleep, have been at this for about 2 years now and local seller does not want to adhere to the 1 1/2" sag warranty. Will not buy another serta!
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Reliability
Style and Design
Serta would not replace our first mattress (Bellagio)that sagged into 2 deep depressions and a mound in middle. Their measurements, which were done lightly, did not meet the 1 1/2 inch. We easily obtained that when we measured the same way. The 25 year warranty is a...
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Anonymous
POLLY

we have boughta serta mattress and it was so uncomfortable ,,we used it a few month's and it got a crease in the middle of the mattress which made it more uncomfortable it cos...

1.0
#908495
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don't buy anything from Serta there customer service is bad the girl I spoke with was rude and there mattress is awful I bought two incasements and I had to take the one off the wooded box cause it kept slipping off the mattress I was told to put a towel under it I...
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Bath, New York
#884113
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We will never, ever buy another Serta mattress...ever. Ours is DEFECTIVE and there is no hope of obtaining any type of resolution , even though we have a 25 year warranty. Sleeping near a river on a bed of rocks throwing 3k into the water would be money better spent...
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1.0
#850734
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Serta Edgerton Pillow Top Mattress bought mid-April 2014. My mid-Sept 2014 I called because it was already sagging. A 115 lb. woman sleeps on this mattress! I was told it has to sag a minimum of 1-1/2" before they will replace it. I'm going to try to check it again,...
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1.9
I didn't like
  • Quality
  • Daytona beach
  • Awful customer service sagging mattress
#844951
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I bought the Serta I comfort and now after a couple of years its sagging where my wife and I sleep and there is a giant lump in the middle.I called Serta they said call JC Penny. JC Penny said I have to call Serta. JC Penney finally sent an inspector who said there was...
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1.8
I liked
  • How the bed felt originally
  • How the bed felt original
I didn't like
  • Sagging mattress and poor customer service
  • Sagging mattress
  • Bad customer service
#827684
Reply to reviews
NEVER buy a Serta, you will be sleeping in a hole after about a month. Than the kicker is you call for the warranty and they say you have to send them a money order of 35.00 to send a guy out to determan if they will send you a new one for 149.00 shipping charge along...
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Anonymous
Isis

We will never, ever buy another Serta mattress...ever. Ours is DEFECTIVE and there is no hope of obtaining any type of resolution , even though we have a 25 year warranty. Sle...

I didn't like
  • Awful customer service sagging mattress
  • Not happy at all with serta
#821476
Reply to reviews
This is the worst $2000 mattress in the world how could something that costs that much be so bad and designed by a forward fashion designer maybe she has never ever used one of her own mattress because she knows that they or horrible! So is she saying give my...
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#819200
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