Serta Dealer in Cdga agreeded then refused to replace it dragged his feet for nearly 12 months. Sent Serta an email and they replaced it without question within days but shipper lost it for a month before I got it. After only one week I can no longer sleep on it as the...Read more
My wife and I purchased an I Comfort mattress and Serta adjustable bases. The bases were fine. The mattress we purchased, a king sized I Comfort "FIRM" mattress was purchased because we were told that the warranty was 10 years and that it would hold its' firmness which...Read more
I didn't like
- Warranty stinks
Serta - The hump in the middle
I bought a serta queen size pillow top mattress . Everything looks good till you try to sleep on it it has huge hump in the center feels like your going to fall off of the mattress.
I bought $3,000.00 hybrid bed with lifetime warranty it lasted 14 months and started coming apart on bottom seam. They sent out a mattress inspector and charged me $39.00. I received a denial letter saying because the bed had small stain the warranty is void. First of...Read more
Serta - Don't waste your money on their product.
I believe this company has a terrible product they don't stand behind their product and after spending $1,500 on a California king and not even getting six years out of it I believe they owe me a Topper of my choice and I want at 3 inch pure latex topper. It might help their poor quality beds
I've had my Serta mattress for roughly six years. It is the most uncomfortable bed one could ever sleep on I work right across the street from where they manufacturer or ship them from here in Salt Lake City I am currently looking for a latex 3-inch topper because...Read more
Serta - Order not fulfilled
Ordered a new set through a store. The company shipped only the mattress. After me investigating and the store calling Serta found out that Serta never even shipped the box spring and they never followed up. The order went through several employee hands without quality control. Never again will but a Serta.
We bought our 4" Serta "memory foam" topper from BigLots. We paid $20 more than the current price of a 4" topper from Wal-Mart but Serta touted their breathable, cool, features. Turns out that the Serta topper is basically a glorified eggcrate with a quilted cover. I...Read more
I didn't like
- Claims and their product
Serta - Sierra Bad mattress
I purchased Serta throught QVC the toll get Guaranteed lied after Purchasing was hurt my back leg in foot is mos horrible mattress to asleep
To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought......Read more
Do you have something to say about Serta? What happened? What can we help you with?