Serta Phone Numbers and Emails

Toll-Free Number:

  • (888) 557-3782
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Customer Service:

  • (888) 708-1466
  • (888) 550-3746
    Serta Motion Plus
  • (800) 973-8374
    Serta Motion Signature
  • (877) 737-8245
  • (866) 963-1973
  • (507) 231-4533
  • (571) 257-1071
  • +1 809 544 3793
    Domonican Republic
  • +3 380 010 0467
  • +5 022 384 1000
  • +62 218 370 4575
  • +649 276 9300
    New Zealand
  • +1 787 715 2008
    Puerto Rico
  • +7 492 329 0308
  • +3 496 280 3010
  • +1 868 640 6595
    Trinidad and Tobago
  • +9 714 885 3929
  • +58 212 471 5868

Events/ Guest Relations:

  • (877) 468-3540

Serta Insider:

  • (866) 963-1972

Serta Emails:

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Contact Information

Serta Website:

Serta Help Center:

Corporate Office Address:

Serta, Inc.
2451 Industry Avenue Doraville
Doraville , Georgia 30360
United States

Other Info (opening hours):


Monday – Friday: 9 am – 5 pm EST

Serta Rating Based on 107 Reviews

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Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
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Summary of Serta Customer Service Calls

02:39 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Serta?

Product/ Service Question:

  • “Bed not working”
  • “Damage pillow”
  • “Product failure Serra heated throw controler doesn't work”

Return/ Replace Question:

  • “Searching for replacement remotes”
  • “I need to return and replace the mattress. I just received a couple of days ago. It's got a big old ditch in the middle of my mattress. I feel like it's an old mattress. My old one was better than this one.”
  • “Replacement For an office chair”

Request for Information Question:

  • “Speak to someone about a warranty”
  • “Need help with damaged mattress”
  • “About a mattress I purchased”

Shipping and Delivery Question:

  • “Dirty matress on delivery. Refused”
  • “Late delivery”
  • “I brought 3 won't go flat pillows king size and they bust open they did not stay in the case that you brought them in it was a wrong deal for me I had them about 3 weeks and I did not save the receipt I brought them from Walmart not happy at all”

Refund Question:

  • “Refund - I have a new debit card”
  • “Refund problems on adjustable frame”

Activation/ Cancellation Question:

  • “Cancelation”

Staff Question:

  • “Poor customer service been trying to get a mattress replaced for u”

Employment Question:

  • “W2”

Other Question:

  • “Electric blanket”
  • “Help now”
  • “Lost remote”


Related Companies

Serta Simmons Bedding, Simmons Bedding Company, Beautyrest, Serta Canada, Tuft And Needle


Serta is one of the most well-known mattress manufacturers. The company was established in 1933. For many years Serta has been one of the best mattress manufacturers in the industry. The company provides a great variety of mattresses for any taste and budget. Serta takes care of your health, so aims to provide you with the bets products. Millions of people have already made sure Serta is really one of the most experienced manufacturers of mattresses. If you are looking for stylish, well-designed, and comfortable mattress, Serta is what you need. Serta knows all the secrets of a comfortable and long sleep. Serta manufactures mattresses of different shapes, sizes and coloring. The variety of upholstery also contributes to the quality of the products.
Serta manufactures mattresses of different shapes, sizes and coloring. The variety of upholstery also contributes to the quality of the products.

Serta reviews and complaints

Serta is ranked 93 out of 316 in Bed and Bath category

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