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Contact Serta Customer Service

Serta Phone Numbers and Emails

Toll-Free Number:

  • (888) 557-3782
Call customer service
Send Message

Customer Service:

  • (888) 708-1466
    Purchases
  • (888) 550-3746
    Serta Motion Plus
  • (800) 973-8374
    Serta Motion Signature
  • (877) 737-8245
  • (866) 963-1973
  • (507) 231-4533
  • (571) 257-1071
  • +1 809 544 3793
    Domonican Republic
  • +3 380 010 0467
    France
  • +5 022 384 1000
    Guatemala
  • +62 218 370 4575
    Indonesia
  • +649 276 9300
    New Zealand
  • +1 787 715 2008
    Puerto Rico
  • +7 492 329 0308
    Russia
  • +3 496 280 3010
    Spain
  • +1 868 640 6595
    Trinidad and Tobago
  • +9 714 885 3929
    UAE
  • +58 212 471 5868
    Venezuela

Events/ Guest Relations:

  • (877) 468-3540

Serta Insider:

  • (866) 963-1972

Serta Emails:

Customer Service
customerservice@sertacustomer.com
marketing@serta.com
Marketing Inquiries
media@serta.com
Press Inquiries
socialmedia@serta.com
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Serta Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call Serta is 8885573782. 85% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Serta may ask you for the following information to identify you as a customer: email, phone number or order id or tracking no.

View full overview ›

How to Contact Serta Customer Service?

Most Popular Number:

(888) 557-3782
Total calls: 224 Issues resolved: 5 Last call: Nov 7, 2025

Several Serta phone numbers connect you to the support specialist and help you fix your issue. For any general inquiries or when you are unsure which department to contact, dial their toll-free number 1-888-557-3782. If your doubt or question is more inclined to the purchases you are making from the company, Serta contact number is 1-888-708-1466. To get more information about Serta Motion Plus, dial 1-888-550-3746. The company has also published phone numbers depending on geographical location. For instance, consumers from France can use a specific Serta contact number: +3-380-010-0467. Similarly, those from New Zealand can dial +649-276-9300. If you want more information about the events or guest relations, the dedicated number is 1-877-468-3540.

Serta's corporate office is 2451 Industry Avenue, Doraville, Georgia 30360, United States. The company support specialists try their best to ensure customers' queries are resolved online. However, individuals facing complex concerns or who prefer to meet the customer support team in person for a thorough walk-through of the process are always welcome to visit the office. Before visiting the location, it's best to call them and book an appointment for a seamless experience.

Visiting the website and signing in to your account is one of the most personalized ways to connect to Serta customer service and get an effective solution. Signing into your account gives you an overview of all your purchases, transactions, and interactions with the support team. If you still need to make an account, contact Serta customer support by visiting the official website. Head to the Contact Us section, and you will find an option to fill out the form where you have to enter your name, concerns, and contact details.

After the support team reviews your form, they will reply within two business days. Another alternative to speak to the Serta contact team is via live chat, available from 10 AM to 7 PM EST, Monday to Thursday. On Friday, the operational hours for live chat are between 10 AM and 3 PM EST. The company has also published a list of frequently asked questions for individuals who prefer to resolve problems independently.

PissedConsumer Club

Contact Information

Serta Website:

Serta Help Center:

Corporate Office Address:

Serta, Inc.
2451 Industry Avenue Doraville
Doraville, Georgia 30360
United States

Other Info (opening hours):

Hours:

Monday – Friday: 9 am – 5 pm EST

More contact details

Serta Rating Based on 113 Reviews

Rating details

1.6
more details
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Value for money

Rating stats

Rating trend

How Good is Serta's Customer Service?

Michell Oro
Michell Oro
Feels Satisfied | Aug 07, 2023

Representative was nice but problem not solve yet

Read full quote
Cyrstal Foo
Cyrstal Foo
Feels Disappointed | Jun 08, 2023

I wanted to make a simple request to use the warranty that I purchased. However, I was referred to an online website to complete my request. I have not received a reply. So thus far I have not received any help with the warranty that I PURCHASED.

Read full quote
Abimael Iqm
Abimael Iqm
Feels Disappointed | Nov 30, 2022

No one answered or called back

Read full quote

Summary of Serta Customer Service Calls

262 TOTAL
CALLS
02:44 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Serta?

Product/ Service Question:

  • “New detector doesn’t work”
  • “My name is Sonia and my husband’s name is Elian, we just wanted to call the company because we bught a Serta matress not long ago but after we got it we are presenting to much pain in our body it is so un confortable and we are getting sick .”
  • “Need new remote broke mine .need help finding one”

Request for Information Question:

  • “To check availability”
  • “Looking for a Serta product”
  • “Question about box spring for foam”

Return/ Replace Question:

  • “Trying to pair replacement remote”
  • “Replacement just like one I have”
  • “Replacement or part needed”

Shipping and Delivery Question:

  • “I bought a twin xl. 3in gel memory foam. Soothing cool mattress topper. I didn't receive the constant cool cover that said was included”
  • “My mattress still HAS NOT BEEN DELIVERED! The delivery company said they still have not received the mattress and box spring from you.”
  • “Dirty matress on delivery. Refused”

Refund Question:

  • “Refund problems on adjustable frame”
  • “Refund - I have a new debit card”

Staff Question:

  • “Customer service”
  • “Poor customer service been trying to get a mattress replaced for u”

Employment Question:

  • “My W2 forms”
  • “W2”

Activation/ Cancellation Question:

  • “Cancel shipments”
  • “Cancelation”

Other Question:

  • “Miscellaneous”
  • “Motion stopped”
  • “Mayress”

Compare Serta Customer Service To

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