We purchased a queeen size Serta Mattress set from Mazer in Birmingham Alabama that is defective. I had it picked up and delivered to the house we are buying, but didn't actually see it for over a month so it couldn't be returned.
The pillowtop is totally flat on both sides and ends. The middle has a hump of at least 12 inches. We have tried everything to beat down the hump to no avail.
I have heard we are not the only one with this problem and I am trying to get some help from Serta but don't have anything yet. I can't afford to buy another one.
Review about: Serta Mattress.
Monetary Loss: $400.