We purchased a queeen size Serta Mattress set from Mazer in Birmingham Alabama that is defective.I had it picked up and delivered to the house we are buying, but didn't actually see it for over a month so it couldn't be returned.
The pillowtop is totally flat on both sides and ends. The middle has a hump of at least 12 inches. We have tried everything to beat down the hump to no avail.
I have heard we are not the only one with this problem and I am trying to get some help from Serta but don't have anything yet.I can't afford to buy another one.
Review about: Serta Mattress.
Monetary Loss: $400.