Boston, Massachusetts
Not resolved

After we moved the mattress upstairs there was a big hump, bump or lump in the middle.

We call the company and they said they never had a complaint about their mattress seem like they do not listen very well. We did find out from this web site that to get rid of the hump you had to cut into the mattress. We hesitated to cut into it however, we could not sleep on the mattress any more.

We final did cut into the mattress just enough to get our hand inside. First above the stitching which did not work because they place a lay of cloth between the Gel Foam and the Top Foam. Once we could reached the foam we pulled it back and no more hump. GREAT ADVICE GOOD LUCK

Review about: Serta Mattress.

Monetary Loss: $1400.

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Why did you break your mattress bro?

Edmonton, Alberta, Canada #694799

mine has not been moved at all in the 1 year we have had it.and we have the exact same problem,tried to contact numerous times (12-15 times) over a month and their mailbox is always full.getting annoyed at the lack of service and customer care.we cant even sleep on our any resolutions on how to get it replaced

Someone Who Knows Better
Orlando, Florida, United States #663293

Let me guess. When the mattress was downstairs it was fine, and by the time you got it to the top of the stairs, it looked like what we see in the picture?

The mattress was obviously bent to get it up the stairs, most likely due to a low overhead, and that was what caused your problem. Do not blame the manufacture for something that YOU did to the mattress.

BTW: You need to call the store you bought it from and ask why they sent you the wrong mattress. The Applause is only available in Plush or Firm. The picture clearly shows a pillow-top, most likely it is the Celebration model.

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