Serta
Serta Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serta has 1.6 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Serta to a friend or colleague.
- Rating Distribution
Pros: No pros, How the bed felt original, How the bed felt originally.
Cons: Bad customer service, Sagging mattress, Sagging mattress and poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serta has 1.6 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Serta to a friend or colleague.
- Rating Distribution
Pros: No pros, How the bed felt original, How the bed felt originally.
Cons: Bad customer service, Sagging mattress, Sagging mattress and poor customer service.Recent recommendations regarding this business are as follows: "Definitely keep an eye out for Serta's warranty. It's basically just empty words.", "DO NOT BUY SERTA", "Avoid", "I don't really care where you buy your bed, but it is time to send a message with our wallets.", "Don't purchase this sir mattress".
Most users want Serta to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Serta Reviews
"Failure to honor 15-year warranty"
In February 2015, I made a purchase of a set of I-Comfort mattresses manufactured by Serta, which boasted a 15-year warranty, in addition to an adjustable...
"Help now"
Horrible customer service. Will never buy again. I can write 100 symbols trust me. This is a sad investment as you will rarely be able to talk to someone if...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Coast, Florida
Failure to honor 15-year warranty
In February 2015, I made a purchase of a set of I-Comfort mattresses manufactured by Serta, which boasted a 15-year warranty, in addition to an adjustable full-size bed frame from Mattress One, an authorized retailer. Shortly after the purchase, I detected a conspicuous sag on the side of the mattress on which I routinely sleep.
It is pertinent to note that I am the sole occupant and I weigh a mere 150 pounds.
Upon contacting Mattress One, a technician was dispatched to assess the sag, for which a fee of $75.00 was levied. I contested the accuracy of the assessment, suspecting it did not align with the actual sag when I am recumbent. Unquestionably, my objection was dismissed, particularly given the weight of the technician's evaluation in comparison to my own position, resulting in the closure of my claim. To ameliorate the situation, I adhered to a regimen of rotating the mattress biannually.
Owing to numerous familial exigencies, prompt pursuit of a claim was not accorded high priority at the time. It is also pertinent to note that Mattress One has since ceased operations.
In 2024, the significant sag in my mattress became more apparent, leading me to file a claim with Serta, the manufacturer. Despite providing comprehensive information and photographic evidence, my claim was unfortunately denied after review by a customer service representative. I strongly believe that customer service representatives lack the necessary expertise to diagnose an issue based solely on a photograph.
They are telephone representatives, not technicians. Requesting an in-person evaluation by an expert to redress the issue, I was informed that such an undertaking was not feasible nor viable.
Disconcertingly, the denial proffered by Serta insinuated a potential issue with the bed frame, suggesting its replacement, modification, or substitution with a more robust foundation. My contention is that this recommendation is a ploy to deflect accountability from the requisite fulfillment of their 15-year mattress warranty. The visual evidence I provided adeptly illustrates the patent sag, a fact to which Serta flagrantly remains indifferent.
With the imminent expiry in February 2025 of the 15-year warranty, my apprehension pertains to deliberate tactics being deployed by Serta to obviate their obligation to honor the warranty.
My plea is straightforward - I implore Serta to adhere to the terms of their 15-year warranty. This entreaty is not unreasonable; rather, it is a judicious request.
- Comfort
- Cooling
- Too expensive with limited features
Preferred solution: Deliver product or service ordered
User's recommendation: Definitely keep an eye out for Serta's warranty. It's basically just empty words.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Ergomotion low quality bed
I bought ajustable bed from ergonomotion arround 10 years ago.
After 5 years electronic and remote stop to work and has changed $$$.
Another 5 years new remotes stop to work. Ergomotion want to charge $1500.00 for replacement.
( I got an offer to buy new beds $1500.00 because no replacement remotes ???).
(They have limited warranty for 20 years which can save you 20%???.
Mattresses with 20 years warranty is appart inside and manufacturer Mattressdr.com is out of business.
Terrible experience.
Terrible, unprofessional and not helpful customer service.
Very easy to loose $ thousands with cheap ERGOMOTION products.
Stay away.
P.s.
Ergomotion replied they find solution and redirect me to US branch ( same production, same throubles,)
They offer $750.00 (1st time $1500.00). Good cost for non working remote.
Bravo Ergomotion
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pipe Creek, Texas
Too woke
Serta's ads show beds with every combination of humans except a traditional man and woman of the same color. We are all fed up and tired of it!
User's recommendation: I don't really care where you buy your bed, but it is time to send a message with our wallets.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Impossible to get parts
DO NOT BUY SERTA I lost my Power Adapter during a reno and tried to get a new one. Serta says ~"not us, go to the firm we buy from" and supplies and email and phone number.
The phone is a recording that I sat on for a total of 3 hours without getting through.
When I email I get an auto response of 'we will get back to you' and then 48 hours later, I get an email that says "call us on the telephone". My suggestion for anyone going to buy a Serta Bed is DO NOT BUY SERTA.
- Bad bad bad post sale customer service
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BUY SERTA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Gulfport, Mississippi
1 yr warranty concerns
I bought a recliner thru Walmart.com 11 months ago and the motor has stopped working, what can be done about this.
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Verified Reviewer |
Doylestown, Pennsylvania
Defective mattress
Mattress bought 5 years ago now they are saying they dont have record in system so cannot replaced its only 5 years old mattress thats shame
User's recommendation: Nobody
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pearl City, Hawaii
Electric blanket does not work
Brand new electric blanket. When you plug it in no light.
Does not work.
New in package. Never removed from original package until now.
- Quality
- Little thin
Preferred solution: Replacement. Full size electric blanket. I have bad arthritis and this eliminates my pain.
User's recommendation: Good quality but mine has defect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Poor Air Mattress Performance
Good Morning,
I have recently purchased a Serta 16" raised air mattress because of the reputation of the brand. After less than two weeks, I exchanged it for another of the same brand and model (the retailer had no other Serta models.) This time, I didn't allow the interior pump to inflate to the limit.
This seem to expand the life capacity a couple of more days. It appears that neither mattress would maintain inflation after a week and a half for over 1 1/2 hours. I would like to maintain a good opinion of your brand, but at this point it's difficult.
What steps can I take to improve my relationship with your company?
Sincerely,
Garrison H. Wright
470-676-****
User's recommendation: Don't purchase this sir mattress
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Customer Service
Purchased 2 Serta "Raised 16" Air Mattresses. In less than 2 weeks of use, they were completely deflating within an hour.
Upon contact with Customer "no service", I was redirected to the manufacturer, with a lengthy list of conditions of no returns. The retailer (Ollie's) was kind enough to refund and exchange for a lesser priced Coleman. To this point, I have been completely satisfied by both Ollie's and Coleman.
I will never purchase another Serta product! Do Not purchase the Serta Queen raised 16" air mattress
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Problems with frame won't go up fully! When it does it won't stay up
Bed frame won't stay up and won't go up to full!
this bed is not under warranty
But I need tp get it repaired I need SOMEONE to knows how!!!
Baldwin Park, California
*** POOR MATTRESS
Serta Plush Mattress purchased on 7/25/21, already unusable for me to sleep ...the 2 salesman were not helpful and pretty worthless...comments like are you sure the mattress you brought for my size...we spent $3300 and we had to go buy another bed from SLEEP NUMBER and spent close to $4,000...I haven't been able to use my sleep apnea machine because I cant sleep in my bed because of my back pain due to the poorly mattress that you sell ...so you win with your scam to keep people's money because I DONT HAVE THE ORINGAL RECEIPT ...
User's recommendation: SLEEP NUMBER
Help now
Horrible customer service. Will never buy again.
I can write 100 symbols trust me. This is a sad investment as you will rarely be able to talk to someone if something is wrong.
- Are a bad investment
Preferred solution: Apology
User's recommendation: Do NOT buy.
Philadelphia, Pennsylvania
Sagging bed
The bed was purchased 7/2021 it began to sag about September. I have called several times and sent the pictures as requested.
Yet they said its not sufficient enough.
I am a fire fighter EMT and need a good nights sleep. I am very frustrated and disappointed.
User's recommendation: Never buy it again
Naperville, Illinois
False advertising
The mattress pad said 2 inch cover and 2 inch foam not the case, its mostly fabric cover with minimal stuffing
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Verified Reviewer |
Charlotte, North Carolina
Defective air mattress
My air mattress start making a loud popping noise and now a 4x3 ft bubble is in it. Top and bottom of it. I never get through call keep dropping.
Haubstadt, Indiana
Warranty a load of shi+
Mattress defective, has massive dent in the side. Serta responds to claim with one thing after another in order to not honor warranty. Do yourself a favor and avoid this company altogether.
User's recommendation: Shop for a mattress with another manufacturer
About
, , , ,
Serta is one of the most well-known mattress manufacturers. The company was established in 1933. For many years Serta has been one of the best mattress manufacturers in the industry. The company provides a great variety of mattresses for any taste and budget. Serta takes care of your health, so aims to provide you with the bets products. Millions of people have already made sure Serta is really one of the most experienced manufacturers of mattresses. If you are looking for stylish, well-designed, and comfortable mattress, Serta is what you need. Serta knows all the secrets of a comfortable and long sleep. Serta manufactures mattresses of different shapes, sizes and coloring. The variety of upholstery also contributes to the quality of the products.
Serta manufactures mattresses of different shapes, sizes and coloring. The variety of upholstery also contributes to the quality of the products.
Serta is ranked 122 out of 428 in Bed and Bath category
USA
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"Vote with your wallet" is a good idea and the only thing they'll catch on to. That's been a favorite saying of mine for decades. You're a bright person; thanks for a useful comment in this forest of crybabies.