we ordered a mattress off QVC. its came with a 90 warranty. 6mons in, my side of the mattress was completely caved in. by a year my fiance side was doing the same. it had to be defective because i am 5 foot 2 150lbs and he is 6 foot 250lbs. QVC did tell me i could...Read more
- Picture of the mattress and the reviews
I didn't like
- That i received a defective mattress
I also have the Serta Perfect Night Mattress and box springs it was the most expensive we have ever perchased it sleeps really good but we also have the hump in the middle and the two valley's on each side I thought it would be along time before we would be looking...Read more
Serta mattress failed,lost its support and developed impressions. Like sleeping in a ditch at night. The I Comfort Firm mattress is only 3 Years old and cost $2200.00 at JC Pennys. Off to the dump it goes. No more Serta products for us. If you read their worthless...Read more
Serta - Mattress and customer service sucks
My mattress arrived on 11/24/17, was sagging in a week. Only me sleeping in it I'm 5'7" 148 lbs, dealer states my bed frame voided warranty, but they set it up and removed the old non serta mattress that lasted 17 yrs.
Serta - The hump in the middle
I bought a serta queen size pillow top mattress . Everything looks good till you try to sleep on it it has huge hump in the center feels like your going to fall off of the mattress.
Serta - Don't waste your money on their product.
I believe this company has a terrible product they don't stand behind their product and after spending $1,500 on a California king and not even getting six years out of it I believe they owe me a Topper of my choice and I want at 3 inch pure latex topper. It might help their poor quality beds
Serta - Junk beds
I've had my Serta mattress for roughly six years. It is the most uncomfortable bed one could ever sleep on I work right across the street from where they manufacturer or ship them from here in Salt Lake City I am currently looking for a latex 3-inch topper because their customer service sucks and they don't want to do anything about it it's all about the Mighty Dollar
Serta Dealer in Cdga agreeded then refused to replace it dragged his feet for nearly 12 months. Sent Serta an email and they replaced it without question within days but shipper lost it for a month before I got it. After only one week I can no longer sleep on it as the...Read more
My wife and I purchased an I Comfort mattress and Serta adjustable bases. The bases were fine. The mattress we purchased, a king sized I Comfort "FIRM" mattress was purchased because we were told that the warranty was 10 years and that it would hold its' firmness which...Read more
I didn't like
- Warranty stinks
I bought $3,000.00 hybrid bed with lifetime warranty it lasted 14 months and started coming apart on bottom seam. They sent out a mattress inspector and charged me $39.00. I received a denial letter saying because the bed had small stain the warranty is void. First of...Read more
We bought our 4" Serta "memory foam" topper from BigLots. We paid $20 more than the current price of a 4" topper from Wal-Mart but Serta touted their breathable, cool, features. Turns out that the Serta topper is basically a glorified eggcrate with a quilted cover. I...Read more
To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought......Read more
The bed- serta David was soo comfortable in the store- big lots. The bed we received is horrible! It is hard and very uncomfortable. We do not believe it is the same bed as in the store.Read more
Bought the mattress Nov. 2015 , by Dec. 2016 backaches started and realized after a month into the tossing and turning and getting morning back pain I called Serta. I filed a claim and was denied help because the inspector reported not enough sagging. How could he tell...Read more
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