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I bought a Blue Fusion 1000 pillowtop from America Mattress. On Morehead City, NC I’m 33 days into my trial. The bed is too hard and causing bodily discomfort. I’ve tried resolving the issue with the merchant, but they are not allowing me full purchase price on a...
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Anonymous
Geoff

The mattress being too hard is not due to any neglect by Serta. If you bought it from a retailer that doesn't off a refund or full replacement credit, that is not the fault of...

1.0
I didn't like
  • Never buy a serta product again and shared on social media
  • Workmanship
  • Very bad
#1321843
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Serta - Huge lump in my mattress

Serta - Huge lump in my mattress
Serta - Huge lump in my mattress
I recently moved and my mattress now has a huge lump in the middle. I was told I have a 10 year warranty and now being told otherwise. It happened 7/21/18 I haven’t even barely had this mattress 2 years and I have a very bad back and I’m unable to sleep on this mattress now because of this!!!
1.0
Details
Product or Service Quality
Value for money
#1313433
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Serta - Worst mattress ever 13 months old and sag never again

Yes phony inspection used limp string to check sag said rcwilly never replaces never sgain anything from them
#1295166
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I purchased the Serta I Comfort twin king for my wife and I. Total cost of over $3000 and two years later you can’t sleep on it. It sags 5-6 inches when you lay on it. When you turn over it feels like you are rolling down a hill. The foam does bounce back up but holds...
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2.4
I liked
  • Showed concern before they sent me elsewhere to get service
I didn't like
  • Very very poor quality and warranty
#1259995
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Serta - Accident with my mattress

Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
My dog *** on my mattress and i was pulling out the sheets to wash them when i saw my mattress stained i had the waterproof cover and it still went through the mattress
#1223646
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You start happening maybe 3 weeks ago my bed has started to sad I just purchase it 2015 in August and they're telling me that the tech have to come out to my house I have no problem with that but then they will have the last say I don't understand how they can have the...
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Anonymous
cb

I bought my $2100 serta mattress set in Jan.2107 started sagging after 6 mo. and they want me to pay for someone to come out and test and then charge me more for delivery IF t...

1.0
#1219302
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I bought a bed in August and had it delivered on September 3. By Sept 12, I called and complained as the bed was sinking. On that day, they replaced it with another of the same type. It has now been 6 months and the exact same thing happened. I called the retailer that...
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#1216516
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Serta - Need help
My Name is Antonio Alleyne, I'm a store manager for Mattress Firm in Ruckersville, VA. The issue that I need help with his that in my store I have a SY ISeries Motion Adjustable base that I need a remote control that controls this adjustable base so that I can sell...
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4.0
#1210552
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Serta - Awful

We bought an icomfort king size mattress in February of 2012... we spent $2400 thinking we’d have this mattress for years... both me and my husband can’t stand this bed...it was fine for the first 2 years now we can’t get comfortable and we are always hurting... we’ve turned the mattress just as we were told to... nothing happened to prevent the sagging...I want a new mattress!!!
1.3
Details
Advertised vs Delivered
Customer service
Price Affordability
Value for money
#1204668
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the i comfort mattress is the worst possible mattress a consumer can purchase in the king size. the mattress camel back in the center of the bed making it impossible to turn over at night without feeling like you are climbing a mountain. the sales people do not explain...
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#1204466
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