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On our 3rd mattress, Serta foam type. Everyone has sagging and/or the sides breakdown. This last one won't qualify for warranty because they can't see the breakdown on the edges....so my wife and I have to cram in the middle of this POS so we don't wake up feeling like...
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Company wrote 0 private or public responses to the review from Nov 10.
#1397598
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Serta - 30 days old Serra and already sagging!

Mattress has a camel hump in the center and sags on the edges with hardly any weight on it!! Only had it 30 days & purchased via Sam’s Club. I looked at warranty and looked like 15% fee plus $200 if returned to Serta?? WOW what a deal!! NOT!!!
Company wrote 0 private or public responses to the review from Oct 02.
2.8
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#1371478
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I bought a Blue Fusion 1000 pillowtop from America Mattress. On Morehead City, NC I’m 33 days into my trial. The bed is too hard and causing bodily discomfort. I’ve tried resolving the issue with the merchant, but they are not allowing me full purchase price on a...
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Company wrote 0 private or public responses to the review from Aug 05.
Anonymous
Geoff

The mattress being too hard is not due to any neglect by Serta. If you bought it from a retailer that doesn't off a refund or full replacement credit, that is not the fault of...

1.0
I didn't like
  • Very bad
  • Never buy a serta product again and shared on social media
  • Workmanship
#1321843
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Serta - Huge lump in my mattress

Serta - Huge lump in my mattress
Serta - Huge lump in my mattress
I recently moved and my mattress now has a huge lump in the middle. I was told I have a 10 year warranty and now being told otherwise. It happened 7/21/18 I haven’t even barely had this mattress 2 years and I have a very bad back and I’m unable to sleep on this mattress now because of this!!!
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 26.
1.0
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#1313433
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Serta - Worst mattress ever 13 months old and sag never again

Yes phony inspection used limp string to check sag said rcwilly never replaces never sgain anything from them
Company wrote 0 public responses to the review from Jul 03.
#1295166
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I purchased the Serta I Comfort twin king for my wife and I. Total cost of over $3000 and two years later you can’t sleep on it. It sags 5-6 inches when you lay on it. When you turn over it feels like you are rolling down a hill. The foam does bounce back up but holds...
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Company wrote 0 private or public responses to the review from May 19.
2.4
I liked
  • Showed concern before they sent me elsewhere to get service
I didn't like
  • Very very poor quality and warranty
#1259995
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Serta - Accident with my mattress

Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
My dog *** on my mattress and i was pulling out the sheets to wash them when i saw my mattress stained i had the waterproof cover and it still went through the mattress
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 31.
#1223646
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You start happening maybe 3 weeks ago my bed has started to sad I just purchase it 2015 in August and they're telling me that the tech have to come out to my house I have no problem with that but then they will have the last say I don't understand how they can have the...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 26.
Anonymous
cb

I bought my $2100 serta mattress set in Jan.2107 started sagging after 6 mo. and they want me to pay for someone to come out and test and then charge me more for delivery IF t...

1.0
#1219302
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Resolved
I bought a bed in August and had it delivered on September 3. By Sept 12, I called and complained as the bed was sinking. On that day, they replaced it with another of the same type. It has now been 6 months and the exact same thing happened. I called the retailer that...
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Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 22.
#1216516
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Serta - Need help

Serta - Need help
My Name is Antonio Alleyne, I'm a store manager for Mattress Firm in Ruckersville, VA. The issue that I need help with his that in my store I have a SY ISeries Motion Adjustable base that I need a remote control that controls this adjustable base so that I can sell this adjustable base off my showroom. s/n 2015 0722-0906 5042 Model: l-wwm9.S-1 Please give me a call at 434-409-7995 {{Redacted}}
Company wrote 0 private or public responses to the review from Mar 14.
4.0
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#1210552
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