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Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. We bought this! had the cover on all the time over a 6 month period the mattress starting sinking and sunk...
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Anonymous
Pat G

I purchased the Serta I Comfort twin king for my wife and I. Total cost of over $3000 and two years later you can’t sleep on it. It sags 5-6 inches when you lay on it. When yo...

Anonymous
Anonymous

I bought this bed after I gave birth, now my daughter is 6 months old, I notice mattress wear is pretty bad for the price this bed runs for. Where I lay is sinking in badly. I...

1.0
Oswego County, New York
I didn't like
  • Awful customer service sagging mattress
#792696
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Serta - Huge lump in my mattress

Serta - Huge lump in my mattress
Serta - Huge lump in my mattress
I recently moved and my mattress now has a huge lump in the middle. I was told I have a 10 year warranty and now being told otherwise. It happened 7/21/18 I haven’t even barely had this mattress 2 years and I have a very bad back and I’m unable to sleep on this mattress now because of this!!!
1.0
Details
Product or Service Quality
Value for money
#1313433
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Serta - 30 days old Serra and already sagging!

Mattress has a camel hump in the center and sags on the edges with hardly any weight on it!! Only had it 30 days & purchased via Sam’s Club. I looked at warranty and looked like 15% fee plus $200 if returned to Serta?? WOW what a deal!! NOT!!!
2.8
Details
Advertised vs Delivered
Delivery Service
Price Affordability
Product or Service Quality
Reliability
Value for money
#1371478
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I bought a Blue Fusion 1000 pillowtop from America Mattress. On Morehead City, NC I’m 33 days into my trial. The bed is too hard and causing bodily discomfort. I’ve tried resolving the issue with the merchant, but they are not allowing me full purchase price on a...
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Anonymous
Geoff

The mattress being too hard is not due to any neglect by Serta. If you bought it from a retailer that doesn't off a refund or full replacement credit, that is not the fault of...

1.0
I didn't like
  • Workmanship
  • Never buy a serta product again and shared on social media
  • Awful customer service sagging mattress
#1321843
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Serta - Accident with my mattress

Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
My dog *** on my mattress and i was pulling out the sheets to wash them when i saw my mattress stained i had the waterproof cover and it still went through the mattress
#1223646
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I purchased the Serta I Comfort twin king for my wife and I. Total cost of over $3000 and two years later you can’t sleep on it. It sags 5-6 inches when you lay on it. When you turn over it feels like you are rolling down a hill. The foam does bounce back up but holds...
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2.4
I liked
  • Showed concern before they sent me elsewhere to get service
I didn't like
  • Very very poor quality and warranty
#1259995
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You start happening maybe 3 weeks ago my bed has started to sad I just purchase it 2015 in August and they're telling me that the tech have to come out to my house I have no problem with that but then they will have the last say I don't understand how they can have the...
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Anonymous
cb

I bought my $2100 serta mattress set in Jan.2107 started sagging after 6 mo. and they want me to pay for someone to come out and test and then charge me more for delivery IF t...

1.0
#1219302
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I bought a bed in August and had it delivered on September 3. By Sept 12, I called and complained as the bed was sinking. On that day, they replaced it with another of the same type. It has now been 6 months and the exact same thing happened. I called the retailer that...
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#1216516
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Serta - Worst mattress ever 13 months old and sag never again

Yes phony inspection used limp string to check sag said rcwilly never replaces never sgain anything from them
#1295166
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Serta - Need help
My Name is Antonio Alleyne, I'm a store manager for Mattress Firm in Ruckersville, VA. The issue that I need help with his that in my store I have a SY ISeries Motion Adjustable base that I need a remote control that controls this adjustable base so that I can sell...
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4.0
#1210552
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