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Serta - Can't sleep on our 2500.00 matres s after six months!

Memory foam? My @ss! A total waste of money! We bought a king and queen because the lying salesperson convinced us wed be so happy. Well, we are happier. Happier sleeping on a camping matress. Just say NO to serta in our opinion!
1.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
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#1186537
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Serta - Bed issue

Yesterday the bed springs gave way and my bed bulged up I'm giving birth next week I need my bed I'm sleeping on the couch
Product
#1179967
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I also have the Serta Perfect Night Mattress and box springs it was the most expensive we have ever perchased it sleeps really good but we also have the hump in the middle and the two valley's on each side I thought it would be along time before we would be looking...
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3.2
#1155299
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My wife and I purchased an I Comfort mattress and Serta adjustable bases. The bases were fine. The mattress we purchased, a king sized I Comfort "FIRM" mattress was purchased because we were told that the warranty was 10 years and that it would hold its' firmness which...
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1.0
I didn't like
  • Warranty stinks
#1108163
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To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought......
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Anonymous
Anonymous

I've had no response from the company on this issue. They obviously don't care about their customers.

1.1
I didn't like
  • Sagging mattress
#1030388
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Serta - Mattress and customer service sucks

My mattress arrived on 11/24/17, was sagging in a week. Only me sleeping in it I'm 5'7" 148 lbs, dealer states my bed frame voided warranty, but they set it up and removed the old non serta mattress that lasted 17 yrs.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1149089
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Serta Dealer in Cdga agreeded then refused to replace it dragged his feet for nearly 12 months. Sent Serta an email and they replaced it without question within days but shipper lost it for a month before I got it. After only one week I can no longer sleep on it as the...
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#1115425
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Featured

Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. We bought this! had the cover on all the time over a 6 month period the mattress starting sinking and sunk...
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1.0
Oswego County, New York
I didn't like
  • Awful customer service sagging mattress
#792696
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I bought $3,000.00 hybrid bed with lifetime warranty it lasted 14 months and started coming apart on bottom seam. They sent out a mattress inspector and charged me $39.00. I received a denial letter saying because the bed had small stain the warranty is void. First of...
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1.2
I liked
  • How the bed felt originally
#1100424
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Serta mattress failed,lost its support and developed impressions. Like sleeping in a ditch at night. The I Comfort Firm mattress is only 3 Years old and cost $2200.00 at JC Pennys. Off to the dump it goes. No more Serta products for us. If you read their worthless...
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#1119622
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