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Loving my Serta

Loving my Serta
I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to the company, they came and inspected the mattress and replaced it. I had no stains on mine though whatsoever. It does state in your contract with them for the warranty that they don’t want stains of any type on the mattress. I do not know why that it’s so important, something to do with the laws. I am truly sorry for you. I do love my Serta mattress and I would not buy anything else.
5.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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#1450714
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Featured
Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. We bought this! had the cover on all the time over a 6 month period the mattress starting sinking and sunk...
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Anonymous
Ed Abate

I have the same sagging problem after 3 years-technician measured the sagging at 1 inch and Hagerty indicated the manufacturer will replace after 1.5 inches. Significantly mor...

Anonymous
Pat G

I purchased the Serta I Comfort twin king for my wife and I. Total cost of over $3000 and two years later you can’t sleep on it. It sags 5-6 inches when you lay on it. When yo...

1.0
Oswego County, New York
I didn't like
  • Awful customer service sagging mattress
#792696
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On our 3rd mattress, Serta foam type. Everyone has sagging and/or the sides breakdown. This last one won't qualify for warranty because they can't see the breakdown on the edges....so my wife and I have to cram in the middle of this POS so we don't wake up feeling like...
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#1397598
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I was sold a "set" not individual law tags=only 1 "law tag" and Serta won't honor warrantyays no warranty

I spent 3 weeks in back and forth emails & each time I proved that I bought a "set" and have only 1 "law tag" even dealer agreed with me but scam Serta doesn't ever want to honor the warranty even when I have a "spotless" mattress & 1/2" plus middle of mattress sag=don't buy Serta if you want a mattress that lasts!
#1429622
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Serta in Eagan, Minnesota - 30 days old Serra and already sagging!

Mattress has a camel hump in the center and sags on the edges with hardly any weight on it!! Only had it 30 days & purchased via Sam’s Club. I looked at warranty and looked like 15% fee plus $200 if returned to Serta?? WOW what a deal!! NOT!!!
2.8
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Advertised vs Delivered
Delivery Service
Price Affordability
Product or Service Quality
Reliability
Value for money
#1371478
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Serta - Huge lump in my mattress

Serta - Huge lump in my mattress
Serta - Huge lump in my mattress
I recently moved and my mattress now has a huge lump in the middle. I was told I have a 10 year warranty and now being told otherwise. It happened 7/21/18 I haven’t even barely had this mattress 2 years and I have a very bad back and I’m unable to sleep on this mattress now because of this!!!
1.0
Details
Product or Service Quality
Value for money
#1313433
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I bought a Blue Fusion 1000 pillowtop from America Mattress. On Morehead City, NC I’m 33 days into my trial. The bed is too hard and causing bodily discomfort. I’ve tried resolving the issue with the merchant, but they are not allowing me full purchase price on a...
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Anonymous
Geoff

The mattress being too hard is not due to any neglect by Serta. If you bought it from a retailer that doesn't off a refund or full replacement credit, that is not the fault of...

1.0
I didn't like
  • Awful customer service sagging mattress
  • Workmanship
  • Very bad
#1321843
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Serta - Accident with my mattress

Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
Serta - Accident with my mattress
My dog *** on my mattress and i was pulling out the sheets to wash them when i saw my mattress stained i had the waterproof cover and it still went through the mattress
#1223646
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I purchased the Serta I Comfort twin king for my wife and I. Total cost of over $3000 and two years later you can’t sleep on it. It sags 5-6 inches when you lay on it. When you turn over it feels like you are rolling down a hill. The foam does bounce back up but holds...
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2.4
I liked
  • Showed concern before they sent me elsewhere to get service
I didn't like
  • Very very poor quality and warranty
#1259995
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You start happening maybe 3 weeks ago my bed has started to sad I just purchase it 2015 in August and they're telling me that the tech have to come out to my house I have no problem with that but then they will have the last say I don't understand how they can have the...
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Anonymous
cb

I bought my $2100 serta mattress set in Jan.2107 started sagging after 6 mo. and they want me to pay for someone to come out and test and then charge me more for delivery IF t...

1.0
#1219302
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