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Serta - Advertised as King and
We bought what we thought was a king-sized mattress. In an effort for Serta to save money, they had advertised the mattress to be a king size, however they had made it 6" shorter than the typical shorter size. We had purchased the mattress and then purchased the king...
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Anonymous
Anonymous

sad :'(

1.0
I didn't like
  • Bad customer service
  • Mattress
  • False advertising
#814399
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I ordered a mattress and box springs from this company online. They said it was shipped, but both delivery warehouses did not have the order. A month later, I still do not have the product. I even called their warehouse that makes the mattress and boxsprings and...
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1.0
#800976
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Serta - Mattress Review from Smyrna, Georgia
Serta Perfect Sleeper Davis is the WORST MATTRESS EVER! I am beyond disappointed. Incredible sagging in the middle less than 3 months after buying. It's been 8 months now and I am SO UNCOMFORTABLE. I purchased it from Big Lots. I hate this mattress and will never...
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1.0
#798931
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Short Review on September 11, 2016

Serta
#916786
1.3
Details
Lost over 2 thousand dollars on a bed that feels 2 thousand years old! Stuck with it because serta found a way to not honor their warranty! I will NEVER DEAL WITH SERTA AGAIN!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Serta Icomfort Review

Serta
#875188
1.7
Details
P00r service when complaint is called in and fax in also.nevet again
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Serta - Simple Review #1465765746
Serta - Simple Review #1465765746
1/2

Serta Mattress Review

Serta
#864468
Terrible mattress not even a year old.Serta mattresses are junk.
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Serta Mattress Review

Serta
#858879
My Serta mattress is 4 years old. It was great the first 6 months. Since then, it is more uncomfortable than the 18 year old mattress it replaced. I need to sleep near the edge in order to not feel as though I'm rolling down into a valley. It's horrible, it was expensive and I will not recommend this brand to anyone. I am also referring to their iSeries top of the line.
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Featured

Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
Serta Icomfort warranty is ***!
We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. We bought this! had the cover on all the time over a 6 month period the mattress starting sinking and sunk...
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1.0
Oswego County, New York
I didn't like
  • Awful customer service sagging mattress
#792696
Reply to reviews
Poor Quality service, warranty on any mattress sold buy them is protected because the seller has to make the decision and Serta almost has to have court approval from them to back up the claim. A very bogus warranty. If you buy their product you might as well not even...
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Anonymous
Anonymous

Wow...sounds all too familiar. When are these companies going to make their wrongs... right? Shame on Serta. Your very fortunate you are still able to sell your products.Thin...

Anonymous
Anonymous

Your kidding me? What kind of response is that? With that kind of business tactics, not replacing a defective mattress, your company will eventually fold....guaranteed! It's o...

2.3
I didn't like
  • Never buy a serta product again and shared on social media
  • Sagging mattress and poor customer service
#783245
Reply to reviews
After having a mattress set for over 15 years, we decided to get a new set. Everywhere we went we encountered memory foam beds, in the higher end mattresses. The exception was Stearns and Foster, and after reading reviews how they sag in the middle we bypassed that...
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Anonymous
Anonymous

I bought a Serta Vera Wang pillow top Matress breast cancer edition and have never been so happy witb a matress in all my life WOW best sleep I ever had . Iliterally feel as t...

Anonymous
Anonymous

We purchased a Serta, Cali-king, Darrington, trying to get warranty out of Serta is non-existent, pictures we sent, measurements, it's all fit to their criteria and standards,...

Freeland, Washington
#782318
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I was given this mattress by a friend no more than 6 months ago. It was used in a guest room barely even used. I hate this matress its a king size mattress that i rotate every month since i had it and when i sit on it i literally can feel lumps in the bed where the...
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Ekron, Kentucky
#779822
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We have been trying to connect with someone at Serta for two months to address our dissatisfaction with the service area and our retailer. Calling gets us on hold and subsequently cut off. It seems ridiculous that we can find no advocate for our problem or no-one...
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#773012
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After owning a Serta "Beautyrest World Class Recharge Shakespeare Luxury Plush Pillowtop Mattress" for about two years, and paying over $2000, the mattress was sagging. So I called Serta, and they send you a "sleep set inspection kit" where you have run a string...
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Anonymous
Anonymous

Seta has a way around there warranties, read the fine print. They will do all they can to avoid replacements.

1.0
I didn't like
  • Not happy at all with serta
  • Mattress
  • Very bad
#767850
Reply to reviews
I had to special order a full size matress from a local retailer on 12/19/15 which is fine. I was told due to the holidays it may take an extra day but I should have my mattress no later than 12/31/15. Well it is 1/7/16 and still no mattress. After several calls...
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#765812
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