filters
state:
Show
city:
Show
product:
Show
Show

Serta - Don't waste your money on their product.

I believe this company has a terrible product they don't stand behind their product and after spending $1,500 on a California king and not even getting six years out of it I believe they owe me a Topper of my choice and I want at 3 inch pure latex topper. It might help their poor quality beds
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1082589
Reply to reviews

I've had my Serta mattress for roughly six years. It is the most uncomfortable bed one could ever sleep on I work right across the street from where they manufacturer or ship them from here in Salt Lake City I am currently looking for a latex 3-inch topper because...
Read more
Anonymous
Pete1406

my mattress is a lot younger than yours and i had the same lumpy problem after about 2 years. just wondering if you found a good latex topper. i'm not trying to put a lot int...

1.4
#1082554
Reply to reviews
Show

Serta - Order not fulfilled

Ordered a new set through a store. The company shipped only the mattress. After me investigating and the store calling Serta found out that Serta never even shipped the box spring and they never followed up. The order went through several employee hands without quality control. Never again will but a Serta.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1082381
Reply to reviews

We bought our 4" Serta "memory foam" topper from BigLots. We paid $20 more than the current price of a 4" topper from Wal-Mart but Serta touted their breathable, cool, features. Turns out that the Serta topper is basically a glorified eggcrate with a quilted cover. I...
Read more
1.0
I didn't like
  • Claims and their product
#1072179
Reply to reviews
Show

Serta - Sierra Bad mattress

I purchased Serta throught QVC the toll get Guaranteed lied after Purchasing was hurt my back leg in foot is mos horrible mattress to asleep
3.0
Details
Delivery Service
#1059205
Reply to reviews
To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought......
Read more
Anonymous
Anonymous

I've had no response from the company on this issue. They obviously don't care about their customers.

1.1
I didn't like
  • Sagging mattress
#1030388
Reply to reviews
The bed- serta David was soo comfortable in the store- big lots. The bed we received is horrible! It is hard and very uncomfortable. We do not believe it is the same bed as in the store.
Read more
Anonymous
Christine Jones

I bought a Serta Edmund mattress at Big Lots and it is extremely hard and hurts your pressure points. Also- I have tried 4 toppers on it. It is still uncomfortable and no t...

1.7
#1029522
Reply to reviews
Bought the mattress Nov. 2015 , by Dec. 2016 backaches started and realized after a month into the tossing and turning and getting morning back pain I called Serta. I filed a claim and was denied help because the inspector reported not enough sagging. How could he tell...
Read more
2.0
#1026626
Reply to reviews
The Serta Limited warranty is not to be trusted. Serta will charge you a $35 fee for an "independant" company to come out and determine if your mattress is defective or not. Who in their right mind would pay $35 to have a defective product analyzed for faulty...
Read more
#1017405
Reply to reviews
Show

Serta Perfect Sleeper Ultra Plush Mattress Review

Within the 1st year of buying the Matress sagged in the spot where I sleep. Total waste of money. I have to buy a new bed or deal with back pain. Pain I didn't have before I bought a Serta matress
1.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1000477
Reply to reviews