Serta Edgerton Pillow Top Mattress bought mid-April 2014. My mid-Sept 2014 I called because it was already sagging. A 115 lb. woman sleeps on this mattress! I was told it has to sag a minimum of 1-1/2" before they will replace it. I'm going to try to check it again,...Read more
I bought the Serta I comfort and now after a couple of years its sagging where my wife and I sleep and there is a giant lump in the middle.I called Serta they said call JC Penny. JC Penny said I have to call Serta. JC Penney finally sent an inspector who said there was...Read more
NEVER buy a Serta, you will be sleeping in a hole after about a month. Than the kicker is you call for the warranty and they say you have to send them a money order of 35.00 to send a guy out to determan if they will send you a new one for 149.00 shipping charge along...Read more
Serta Visco King Review
5 year old king size mattress sags where we sleep, have been at this for about 2 years now and local seller does not want to adhere to the 1 1/2" sag warranty. Will not buy another serta!
Short Review on September 11, 2016
Lost over 2 thousand dollars on a bed that feels 2 thousand years old! Stuck with it because serta found a way to not honor their warranty! I will NEVER DEAL WITH SERTA AGAIN!!!!
Serta Icomfort Review
P00r service when complaint is called in and fax in also.nevet again
Serta Mattress Review
Terrible mattress not even a year old.Serta mattresses are junk.
This is the worst $2000 mattress in the world how could something that costs that much be so bad and designed by a forward fashion designer maybe she has never ever used one of her own mattress because she knows that they or horrible! So is she saying give my...Read more
We bought what we thought was a king-sized mattress. In an effort for Serta to save money, they had advertised the mattress to be a king size, however they had made it 6" shorter than the typical shorter size. We had purchased the mattress and then purchased the king...Read more
I ordered a mattress and box springs from this company online. They said it was shipped, but both delivery warehouses did not have the order. A month later, I still do not have the product. I even called their warehouse that makes the mattress and boxsprings and...Read more
Serta Icomfort warranty is ***!
We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. We bought this! had the cover on all the time over a 6 month period the mattress starting sinking and sunk...Read more
Oswego County, New York
I didn't like
- Awful customer service sagging mattress
Poor Quality service, warranty on any mattress sold buy them is protected because the seller has to make the decision and Serta almost has to have court approval from them to back up the claim. A very bogus warranty. If you buy their product you might as well not even...Read more
After having a mattress set for over 15 years, we decided to get a new set. Everywhere we went we encountered memory foam beds, in the higher end mattresses. The exception was Stearns and Foster, and after reading reviews how they sag in the middle we bypassed that...Read more
I was given this mattress by a friend no more than 6 months ago. It was used in a guest room barely even used. I hate this matress its a king size mattress that i rotate every month since i had it and when i sit on it i literally can feel lumps in the bed where the...Read more
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