Update by user Oct 18, 2017
Serta resolved inital issue with the local dealer as I stated. They did respond quickly to this issue and have supplied me with a procedure to resolve this issue as well. Serta gets an A+ from me.
Original review posted by user Oct 15, 2017
Serta Dealer in Cdga agreeded then refused to replace it dragged his feet for nearly 12 months. Sent Serta an email and they replaced it without question within days but shipper lost it for a month before I got it.
After only one week I can no longer sleep on it as the mattres a Garleson Firm Serta Perfect Sleeper Elite after an hour cuts into my back and legs.
Feels like a metal band or wire. I caution all Serta matress buyers to not buy it in downtown Canandaigua as the owner takes your money but provides no customer service .
Product or Service Mentioned: Serta Mattress.
Reason of review: Bad quality.