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After owning a Serta "Beautyrest World Class Recharge Shakespeare Luxury Plush Pillowtop Mattress" for about two years, and paying over $2000, the mattress was sagging. So I called Serta, and they send you a "sleep set inspection kit" where you have run a string across the dips in the mattress and take photos from different angles.

After doing all this they agreed to replace the the mattress. When there team arrived they said that they couldn't take the mattress because of a small stain!! I called Serta, and was told that the stain voided the warranty because it wasn't sanitary for there inspection team to open the mattress up and see where the mattress failed.

The product was an inferior product with a huge manufacturers defect, and because of a small stain(barley visible) which had nothing to do with the sagging, was a loophole they used to void the warranty. I WILL NEVER BUY ANOTHER SERTA PRODUCT BECAUSE THEY DON'T STAND BEHIND IT!!!

Reason of review: Poor customer service.

Serta Cons: Not happy at all with serta, Workmanship, Very bad, Mattress.

Location: Torrington, Connecticut

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Seta has a way around there warranties, read the fine print. They will do all they can to avoid replacements.

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