Product: Serta Mattress Clear all filters (0 of 256 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Featured
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Purchased King size Serta for $2000.00 , at first it was good until 10 months in, then sagging began and we starting experiencing lower back pain. Contacted warranty department after about 6 calls( over a 2 month span) and several representatives. They agreed to send...
Read more
Anonymous
Anonymous

The store employees do not come inspect for a warranty. That would be like expecting your salesman at Sears to come fix your Maytag Refrigerator when all he does is sell in yo...

1.0
Product
Serta Mattress
I didn't like
  • Poor warranty service faulty
#1093164
Reply to reviews
Show

Fingerhut - Bad mattress

I had purchased a lake wind mattress 5-21-2016 August 5-2017 the springs let go finger hut
4.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
Product
Serta Mattress
#1086993
Reply to reviews
Show

American Mattress - Quick and easy

American Mattress - Quick and easy
So fast & easy. Great service. Russell was energetic & polite. It was a great experience.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
Product
Serta Mattress
#1083611
Reply to reviews
Show

Serta - Don't waste your money on their product.

I believe this company has a terrible product they don't stand behind their product and after spending $1,500 on a California king and not even getting six years out of it I believe they owe me a Topper of my choice and I want at 3 inch pure latex topper. It might help their poor quality beds
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Serta Mattress
#1082589
Reply to reviews

I've had my Serta mattress for roughly six years. It is the most uncomfortable bed one could ever sleep on I work right across the street from where they manufacturer or ship them from here in Salt Lake City I am currently looking for a latex 3-inch topper because...
Read more
Anonymous
Pete1406

my mattress is a lot younger than yours and i had the same lumpy problem after about 2 years. just wondering if you found a good latex topper. i'm not trying to put a lot int...

1.4
Product
Serta Mattress
#1082554
Reply to reviews
HORRIBLE, HORRIBLE, HORRIBLE is all I can say!!.They're customer service is terrible and it takes forever to get anywhere. They later say you have to go through the "Mattress Marshalls" and CHARGE you a fee!! only to learn that you get denied under the warranty. Just...
Read more
Anonymous
Anonymous

Delivery contractors do not represent the retailer or the manufacturer. Delivery people are paid hourly and for low wages and are not the experts to ask about warranty. You ...

1.5
Product
Serta Mattress
#1078573
Reply to reviews
Show

Serta - Sierra Bad mattress

I purchased Serta throught QVC the toll get Guaranteed lied after Purchasing was hurt my back leg in foot is mos horrible mattress to asleep
3.0
Details
Delivery Service
Product
Serta Mattress
#1059205
Reply to reviews
I purchased the mattress in January 2016 and paid $700 for it..queen size serta. My brother-in-law used to work at a mattress factory and said rodents and other things csn crawl in the mattress before it is sewn up. I will never purchase anything else from Badcock and...
Read more
Anonymous
Jake

Save this space for real complaints

Product
Serta Mattress
#1056684
Featured
Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered...
Read more
Anonymous
Anonymous

Same problem here only i purchased queen size at 25000.

Anonymous
Melissa Macdonald

I received a private message on June 24th from Meghan whose title is Marketing Assistant! I asked her if she was empowered to authorize refunds. She said no and promised to...

1.0
Product
Serta Mattress
#1055903
Reply to reviews
THE SOUTH AFRICAN COMPANY THAT OWNS MATTRESS FIRM ARE IN MY OPINION CROOKS.THE COMPANY WOULD NOT HONOR THE WARRANTY ON A DEFECTIVE MATTRESS AND BOX SPRING THAT WAS PURCHASED THREE MONTHS AGO UNLESS I PAID $40.00 TO HAVE THE CROOKS AT MATTRESS FIRM COME AND LOOK AT THE...
Read more
Anonymous
Anonymous

As disclosed on MF purchase agreement there is a restock fee of $149 which includes pick up \ delivery service. Outlet (returned) mattresses are heavily discounted and clearly...

Anonymous
Anonymous

You may also file a warranty directly with the Serta and pay them $40 bucks to have a professional independent Inspector to evaluate your warranty claim. Your problem is like...

1.0
Product
Serta Mattress
I didn't like
  • Bunch of crooks
#1049990
Reply to reviews