Manufacturer: Serta Category: Mattresses Clear all filters (208 of 208 reviews match)
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I purchased the mattress in January 2016 and paid $700 for it..queen size serta. My brother-in-law used to work at a mattress factory and said rodents and other things csn crawl in the mattress before it is sewn up. I will never purchase anything else from Badcock and...
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Product
Serta Mattress
#1056684
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Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered...
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1.0
Product
Serta Mattress
#1055903
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THE SOUTH AFRICAN COMPANY THAT OWNS MATTRESS FIRM ARE IN MY OPINION CROOKS.THE COMPANY WOULD NOT HONOR THE WARRANTY ON A DEFECTIVE MATTRESS AND BOX SPRING THAT WAS PURCHASED THREE MONTHS AGO UNLESS I PAID $40.00 TO HAVE THE CROOKS AT MATTRESS FIRM COME AND LOOK AT THE...
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Anonymous
Anonymous

As disclosed on MF purchase agreement there is a restock fee of $149 which includes pick up \ delivery service. Outlet (returned) mattresses are heavily discounted and clearly...

Anonymous
Anonymous

You may also file a warranty directly with the Serta and pay them $40 bucks to have a professional independent Inspector to evaluate your warranty claim. Your problem is like...

1.0
Product
Serta Mattress
I didn't like
  • Bunch of crooks
#1049990
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Serta - Sierra Bad mattress

#1059205
3.0
I purchased Serta throught QVC the toll get Guaranteed lied after Purchasing was hurt my back leg in foot is mos horrible mattress to asleep
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Serta Mattress Review

#1001497
1.3
Manger would not negotiate/ wouldn't even deduct 10%. Purchased elsewhere, saved over $500 on the same exact mattress. Will never do business here.
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Serta Mattress Review

#953247
Bought mattriss too fiirm ..wanted to upgrade..200 to900! The mattrice was too soft sinking in middle! Sucks they wanted to charge another 500.! Restocking fee? Do not buy mattrice from hear look for reviews warning!!!...do alot of reacherch before buying a mattrice
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Serta Mattress Review

#936139
1.5
I bought a bed from conns a little over a year ago & its sagging & very uncomfortable. I had a service tech come out to look at it & of course they put in their report there was nothing wrong with it. So im stuck with a piece of junk ive already paid $600.00 on. Do not buy from these people the name is very fitting. *** artists. Also do not buy a serta mattress!!!
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We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought... About 6 months into our purchase we noticed that our mattress was beginning to sag on both sides where we...
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Anonymous
Anonymous

I've had no response from the company on this issue. They obviously don't care about their customers.

1.1
Product
Serta Mattress
I didn't like
  • Sagging mattress
#1030388
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Conn's/Acceptance Now sold me a defective Serta mattress!! Luckily we purchased the optional insurance so around 75 days after the purchase we came home from vacation and I noticed a warp in the outer-lining of the mattress. I called the insurance company and they sent...
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Anonymous
Anonymous

Can't blame a leasing company for your defective items .. Conns is the vender you gotten your product from ... Acceptance now is just a leasingCompany that has nothing to do w...

Product
Serta Mattress
#1029761
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The bed- serta David was soo comfortable in the store- big lots. The bed we received is horrible! It is hard and very uncomfortable. We do not believe it is the same bed as in the store. .
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Anonymous
Christine Jones

I bought a Serta Edmund mattress at Big Lots and it is extremely hard and hurts your pressure points. Also- I have tried 4 toppers on it. It is still uncomfortable and no t...

1.7
Product
Serta Mattress
#1029522
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Bought a Serta Superlative from QVC just about two years ago.I live alone and sleep on one side of the bed but the mattress is sagging so badly in the middle that you can see it from standing across the room. Contacted QVC who said I could return it for a full refund...
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1.2
Qvc
Product
Serta Mattress
#1020431
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BOUGHT A SERTA MATTRESS FROM QVC ABOUT 2 1/2 YEARS AGO AND THIS THING HAS NOT HELD UP AT ALL SO I CALLED QVC FOR THE WARRANTY AND WAS GIVEN SERTA'S CUST, SERVICE AND EXPLAINED WHAT WAS GOING ON THEN WAS INFORMED ABOUT THE WARRANTY FEES 35.00 TO FILE A CLAIM THEN A...
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3.0
Qvc
Product
Serta Mattress
#997773
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They deemed it defective and talked me into spending an additional $300 for a Serta with a 10 year warranty. After 16 months the mattress is horrible. Sunk in the middle and bowed out on 1 side. My husband and I are both small people. I called Serta and they referred...
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Anonymous
Anonymous

We have a similar issue: bought a $600+ SERTA Perfect Sleeper Queen mattress 10 months ago. In LESS than 6 months, 2 VERY visible dips in the mattress can be seen where spous...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Janet,I'm sorry about the issue with your mattress. I'll follow up with our warranty department to have them review your complaints and will have them follow up with you.Adam ...

1.9
Product
Serta Mattress
#990474
My husband & I bought a Serta mattress at he Big Lots in Franklin, NC store. It is a Serta, Medium comfort. After 5-6 weeks I am laying in a hole in the middle with the side up like wings. I am a 74 yr old female, 120 llbs. This should not be...Do not make us pay to...
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Product
Serta Mattress
#987024
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