Seller: Mattress Firm Product: Serta Mattress Clear all filters (0 of 256 reviews match)
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It was a Serta and a nice mattress. I found the same mattress at another retailer. It was same brand, same coil count, same top. I did research to learn that different chains have same mattresses with a different name, and this is called "cobranding". MF refused to...
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Anonymous
Anonymous

Be careful to read the terms on your sales receipt. It is always smart to shop similar products on line saving you HUGE dollars! Do you know the difference between a $1000 mat...

2.7
Product
Serta Mattress
I liked
  • Fast delivery
I didn't like
  • Not honoring the guarantee or stated return policy
#1346340
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Mattress Firm - Not happy

Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Need to make a defective mattress claim. The person who sold it to me 14 month ago, isn’t not there’s anymore. New management doesn’t help. I took photos of the mattress but it isn’t easy to lift and turn a queen size mattress around alone. I did it but can’t really explain what else is wrong.
Product
Serta Mattress
#1206683
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My multi thousand dollar expensive I comfort mattress has deep crevices where we sleep.My husband and I have to sleep sideways on the bed so we can move around. Mattress Firm came (at a $39.99 cost to me) to investigate and agreed that it was defective. My claim was...
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Anonymous
Skipper

Protector, stain guard, etc. = expensive items to increase margin It's not like they re-use the ones they take back.

Anonymous
Anonymous

The manufacturer sets the terms of your warranty. Stains invalidate all warranty. You likely declined to purchase a mattress protector. You might consider having the mattress ...

1.0
Product
Serta Mattress
#1102423
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Featured
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Purchased King size Serta for $2000.00 , at first it was good until 10 months in, then sagging began and we starting experiencing lower back pain. Contacted warranty department after about 6 calls( over a 2 month span) and several representatives. They agreed to send...
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Anonymous
Anonymous

The store employees do not come inspect for a warranty. That would be like expecting your salesman at Sears to come fix your Maytag Refrigerator when all he does is sell in yo...

1.0
Product
Serta Mattress
I didn't like
  • Poor warranty service faulty
#1093164
Reply to reviews
HORRIBLE, HORRIBLE, HORRIBLE is all I can say!!.They're customer service is terrible and it takes forever to get anywhere. They later say you have to go through the "Mattress Marshalls" and CHARGE you a fee!! only to learn that you get denied under the warranty. Just...
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Anonymous
Anonymous

Delivery contractors do not represent the retailer or the manufacturer. Delivery people are paid hourly and for low wages and are not the experts to ask about warranty. You ...

1.5
Product
Serta Mattress
#1078573
Reply to reviews
THE SOUTH AFRICAN COMPANY THAT OWNS MATTRESS FIRM ARE IN MY OPINION CROOKS.THE COMPANY WOULD NOT HONOR THE WARRANTY ON A DEFECTIVE MATTRESS AND BOX SPRING THAT WAS PURCHASED THREE MONTHS AGO UNLESS I PAID $40.00 TO HAVE THE CROOKS AT MATTRESS FIRM COME AND LOOK AT THE...
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Anonymous
Anonymous

As disclosed on MF purchase agreement there is a restock fee of $149 which includes pick up \ delivery service. Outlet (returned) mattresses are heavily discounted and clearly...

Anonymous
Anonymous

You may also file a warranty directly with the Serta and pay them $40 bucks to have a professional independent Inspector to evaluate your warranty claim. Your problem is like...

1.0
Product
Serta Mattress
I didn't like
  • Bunch of crooks
#1049990
Reply to reviews