Serta would not replace our first mattress (Bellagio)that sagged into 2 deep depressions and a mound in middle. Their measurements, which were done lightly, did not meet the 1 1/2 inch.
We easily obtained that when we measured the same way. The 25 year warranty is a joke. After complaining , The Home store where we ought it said we could return it however we had to pay $300 more on a new mattress as the mattress had been discontinued. We choice a firm mattress, they delivered the wrong one, less firm and told us we Ordered that one and to try it for a week.
Foolish enough, we agreed, within a few months we are back to 2 deep depressions where we sleep, from the sagging and a mound in the middle. Paying over $1000 on a sale, then add $200+ more and we are worse off. Never buy a Serta. The Serta consumer center was rude and unrelenting.
We have back aches and sleep in deep depressions, with a mound in the middle. It's been 9 months and we are stuck with backaches and the worst mattress we have had in 41 years!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of serta mattress. Serta needs to read this review and look into the issue (if any) according to poster's claims.