Serta would not replace our first mattress (Bellagio)that sagged into 2 deep depressions and a mound in middle. Their measurements, which were done lightly, did not meet the 1 1/2 inch.
We easily obtained that when we measured the same way. The 25 year warranty is a joke. After complaining , The Home store where we ought it said we could return it however we had to pay $300 more on a new mattress as the mattress had been discontinued. We choice a firm mattress, they delivered the wrong one, less firm and told us we Ordered that one and to try it for a week.
Foolish enough, we agreed, within a few months we are back to 2 deep depressions where we sleep, from the sagging and a mound in the middle. Paying over $1000 on a sale, then add $200+ more and we are worse off. Never buy a Serta. The Serta consumer center was rude and unrelenting.
We have back aches and sleep in deep depressions, with a mound in the middle. It's been 9 months and we are stuck with backaches and the worst mattress we have had in 41 years!
Product or Service Mentioned: Serta Mattress.
Reason of review: Bad quality.