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1 comment

I bought $3,000.00 hybrid bed with lifetime warranty it lasted 14 months and started coming apart on bottom seam. They sent out a mattress inspector and charged me $39.00.

I received a denial letter saying because the bed had small stain the warranty is void. First of all the stain has nothing to due with the bottom of bed coming apart. I will see them in court. Do yourself a favor don't buy any serta products they will not warranty them.

You think they would stand by there mattresses special a $3,000.00 mattress to only last 14 months there customer service is terrible.

Serta will not warranty your mattress but will take your money. Pissed off customer !!!!

Product or Service Mentioned: Serta Icomfort Memory Foam Mattress.

Reason of review: Damaged or defective.

Monetary Loss: $3000.

I liked: How the bed felt originally.

  • I-series
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Serta sucks. They use any excuse possible NOT to honor their warranty.

Plus, you have to pay for the inspection!!

Ridiculous. Will never buy another one.

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