I bought $3,000.00 hybrid bed with lifetime warranty it lasted 14 months and started coming apart on bottom seam. They sent out a mattress inspector and charged me $39.00.
I received a denial letter saying because the bed had small stain the warranty is void. First of all the stain has nothing to due with the bottom of bed coming apart. I will see them in court. Do yourself a favor don't buy any serta products they will not warranty them.
You think they would stand by there mattresses special a $3,000.00 mattress to only last 14 months there customer service is terrible.
Serta will not warranty your mattress but will take your money. Pissed off customer !!!!
Product or Service Mentioned: Serta Icomfort Memory Foam Mattress.
Reason of review: Damaged or defective.
Monetary Loss: $3000.
I liked: How the bed felt originally.