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I bought a Queen Benson mattress and box spring at Big Lots a month ago and it is the very worst mattress I have slept on in my life. It is lumpy and sags and the box spring is totally useless.

I tried using a plywood board between the mattress and the box spring to help but it was not any help at all. After 3 nights waking up with a very stiff back, I returned to Big Lots and was told they do NOT accept returns or exchanges. I am out $475.00 and will never even LOOK at another SERTA mattress again.

I would rather sleep on the floor. Big Lots also has lost a customer, not that they care.

Product or Service Mentioned: Serta Mattress.

Reason of review: Bad quality.

Monetary Loss: $475.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Nov 19, 2016.
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Anonymous
#1369937

I also got a twin setts benson- still paying on it (their lease option is double the cost) The mattress is uncomfortable a waste of my money. My back hurts. No support & false advertising

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