I bought a Queen Benson mattress and box spring at Big Lots a month ago and it is the very worst mattress I have slept on in my life. It is lumpy and sags and the box spring is totally useless.
I tried using a plywood board between the mattress and the box spring to help but it was not any help at all. After 3 nights waking up with a very stiff back, I returned to Big Lots and was told they do NOT accept returns or exchanges. I am out $475.00 and will never even LOOK at another SERTA mattress again.
I would rather sleep on the floor. Big Lots also has lost a customer, not that they care.
Product or Service Mentioned: Serta Mattress.
Reason of review: Bad quality.
Monetary Loss: $475.
Preferred solution: Let the company propose a solution.