I bought a Queen Benson mattress and box spring at Big Lots a month ago and it is the very worst mattress I have slept on in my life.It is lumpy and sags and the box spring is totally useless.
I tried using a plywood board between the mattress and the box spring to help but it was not any help at all. After 3 nights waking up with a very stiff back, I returned to Big Lots and was told they do NOT accept returns or exchanges. I am out $475.00 and will never even LOOK at another SERTA mattress again.
I would rather sleep on the floor.Big Lots also has lost a customer, not that they care.
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $475. The author is overall dissatisfied with Serta. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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