I bought a Vera Wang Beyond Enhancement for $1,582 (plus tax) at an American Mattress store in Elgin. I have been dealing with a large sag in the middle of the mattress for one year.
I have had the mattress for two in a half years. I called a store to get a replacement mattress and they said they had to charge me $60 dollars to come out and "check" if it was true. This is the first mattress I have ever bought being as young as I am and am shocked with the way I am being treated. I have replaced the bed frame twice as I was instructed and still am sleeping on a mattress that was worse than my college mattress.
I feel like I have been lied to by your company and then shoved to the side and will never buy a mattress form you or a Serta junk mattress ever again.
Thank you for making my first mattress buying experience the worst I could have imagined. Please email at firstname.lastname@example.org I would like to join the law suit.
Product or Service Mentioned: Serta Mattress.
Monetary Loss: $1582.