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2.5
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Exchange, Refund and Cancellation Policy
Reliability
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We bought a Serta Pillow Top queen size at Sam's Club, it lasted about six months.We returned it at about a year.

They gave us no hassle so we got a different model Serta .Six months it was shot same with the third one.I appreciated Sam's return policy but it really was an inconvenience returning so many mattresses.Needless to say the next time we went with a different brand .My question is are Serta Mattresses really that bad or is Sam' Club buying a low quality product?We shop a lot at sam's but I am very displeased with the quality of their Serta product.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of not durable. Please immediately contact the author of this review to discuss bad quality of mattress. Serta needs to offer any options to resolve the issue according to poster's claims.

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