I have bought many Serta mattresses in the last 20 years, always very happy with them - until I bougght a Willowbrook mattress in May 2007 at Baer's furniture in Florida. Upon arrival at my house, I noticed the mattress was sagging.
I called the store, they said they would send an inspector. He comes, noted the sag was 1 1/8", but Serta only exchanges the mattress if the sag is 1 1/2. With the pillowtop, of course you don't have much of achance to actually measure just how bad the sagging is. So for the past 8 months my 130-pound son is sleeping in a terrible mattress, where I can see his body sinking terribly in the middle of the bed, waking up in terrible shape, just waiting for the subpar product to reach the dreaded 1 1/2", which is finally happening.
Lets see how it goes when the inspector comes again. Wonder if the top honchos at both companies would sleep on this mattress for 6 months.
Shame on Serta !!!
Review about: Serta Mattress.
Monetary Loss: $650.